PRIVACY POLICY


Last updated: [April 9, 2026]

Rockimonki (“we”, “us”, or “our”) operates this store and website, including all related information, content, features, tools, products, and services (the “Services”) to provide you, the customer, with a curated shopping experience. Our store is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will control with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing or using any of the Services, you acknowledge that you have read and understand this Privacy Policy.

Personal Information We Collect or Process

When we use the term “personal information,” we refer to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or de-identified.

Depending on how you interact with the Services, we may collect or process:

  • Contact details including your name, billing address, shipping address, phone number, and email address.
  • Financial information including payment card details, billing information, transaction details, and payment confirmations.
  • Account information including username, password, preferences, and settings.
  • Transaction information including items you view, add to your cart, purchase, return, or exchange, including climbing gear, apparel, and guidebooks.
  • Communications including information you provide when contacting us for customer support or inquiries.
  • Device information including IP address, browser type, and device identifiers.
  • Usage information including how you interact with and navigate the Services.

Personal Information Sources

We may collect personal information from:

  • Directly from you when you create an account, place an order, subscribe to emails, or contact us.
  • Automatically through cookies and similar technologies when you use the Services.
  • Service providers who help us operate our business (e.g., payment processors, shipping providers).
  • Partners or third parties including analytics and advertising partners.

How We Use Your Personal Information

We may use your personal information to:

  • Provide, Tailor, and Improve the Services
    Including processing orders, fulfilling shipments, managing accounts, recommending climbing gear or guidebooks, and improving our offerings.
  • Marketing and Advertising
    Sending promotional communications and showing relevant advertisements based on your activity.
  • Security and Fraud Prevention
    Protecting transactions, detecting fraud, and maintaining platform security.
  • Communicating with You
    Providing customer support and responding to inquiries.
  • Legal Reasons
    Complying with applicable laws, regulations, and legal processes.

How We Disclose Personal Information

We may disclose your personal information:

  • To Shopify and service providers (e.g., payment processing, shipping, analytics).
  • To marketing and advertising partners.
  • When required by law or legal process.
  • In connection with a business transaction (e.g., merger or sale).
  • With your consent or at your direction.

Relationship with Shopify

Our Services are hosted by Shopify, which processes personal information to provide and improve the Services. Information you provide may be shared with Shopify and transferred internationally.

To learn more, please review Shopify’s privacy policy and data practices.

Third-Party Websites and Links

Our Services may include links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their policies before providing personal information.

Children’s Data

The Services are not intended for children. We do not knowingly collect personal information from individuals under the age of majority. If you believe a child has provided personal information, please contact us to request deletion.

Security and Retention of Your Information

We use reasonable safeguards to protect your personal information; however, no system is completely secure.

We retain personal information only as long as necessary to:

  • Provide the Services
  • Comply with legal obligations
  • Resolve disputes
  • Enforce agreements

Your Rights and Choices

Depending on your location, you may have rights to:

  • Access your personal information
  • Request deletion
  • Correct inaccurate information
  • Receive a copy of your data
  • Opt out of targeted advertising

You may also opt out of marketing emails using the unsubscribe link.

International Transfers

Your personal information may be transferred, stored, and processed outside your country. Where required, we rely on appropriate safeguards for such transfers.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post updates on this page and revise the “Last updated” date as required.

PolicyContact

If you have questions or would like to exercise your rights, please contact us at:

rockimonki
[Brooklyn, NY]
[sales@rockimonki.com]

For purposes of applicable data protection laws, we are the data controller of your personal information.